City Of Hanahan | Knowledge Base

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    • Recent Articles

    • Update Workstation broke LawTrak? Here is how to fix it

      The guide can be used as a step-by-step guide on how to fix the broken LawTrak workstation. (Note: This does not apply to RDWeb users) Use the attachments tab across to the top to locate a PDF file for download.
    • Register for Employee Self Serve Portal

    • Purchase Request Entry & Approvals

      To create a Purchase request you need to first log into Smart Fusion and then select the Purchasing option under the Accounting Module.  Once the Purchasing module load select "Process" from the menu and select "Enter/Edit Purchase Requisitions" ...
    • Enable Flash Player for online training

      Step one i would recommend using Google Chrome for this. If you do not have Chrome istalled a Help Desk ticket can fix that. Once in Chrome click the three little dots on the upper right hand corner of the screen. And then select Settings. Once in ...
    • Adding Photo in LawTrak RDWeb

      Adding photos in Lawtrak using the Remote Desktop requires one additional step. First step is to place your photos in a folder accessible to the RDWeb session. A "temp photos" foider was established on the City Share Drive for this purpose. (Z:\Temp ...
    • Popular Articles

    • Purchase Request Entry & Approvals

      To create a Purchase request you need to first log into Smart Fusion and then select the Purchasing option under the Accounting Module.  Once the Purchasing module load select "Process" from the menu and select "Enter/Edit Purchase Requisitions" ...
    • Register for Employee Self Serve Portal

    • Starting an Incident Report in LawTrak

      Creating an incident report in LawTrak is a simple process. While there are multiple ways to do it; there is only one correct way to do it. After opening LawTrak select the "Incidents" tab across the top and "Lookups" button on the left hand side. ...
    • Ticket Printing errors in LawTrak RDWeb version

      If you get an error printing tickets in RDWeb version of LawTrak referencing an expired license it is more than likely because of the print setting on your LawTrak session.  Under Tickets - on the bottom right hand side - there is a toggle button ...
    • Quickly Change Duty Status for Active 911 using 3D touch

      If you frequently change your duty status in Active 911 (On Duty/Off Duty) there is an easier method than opening the application, going into settings, and changing your status. If your phone supports 3D touch you can access the Active 911 contextual ...