Enrollment in Password Recovery Function

Enrollment in Password Recovery Function

To take advantage of the Password Recovery Feature of our network you need to first enroll your account. 

Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected to the network (i.e. inside a City Building and usually connected to the network with a network cable). For information on mobile access see the Help Desk Article on how to set that feature up.

Start by navigating to http://passwordrecovery

You will log in with your network user name and password. Make sure you select "Domain Users" tab before logging in . 



Take a moment and fill out the fields for your account (in yellow box) and then select "Update" on the bottom. Next you will select the "Enrollment" tab at the top.



From this screen you will answer two security questions. These are very important questions and you need to select both questions and answers that you can remember. These questions will be used to verify your identity when resetting your password or unlocking your account. These answers are case sensitive. 

 

Select Enroll at the bottom of the page after completing these fields. When successful you will see this message. 






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