Password Reset / Recovery
If you are unable to remember your network password for your City of Hanahan network access you can reset it in a few simple steps.
Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected to the network (i.e. inside a City Building and usually connected to the network with a network cable). For information on mobile access see the Help Desk Article on how to set that feature up.
Once at the site you will select "forgot your password"
You will then enter your user name (i.e. jellwood or test) *hint it's your email address without the @cityofhanahan.com on it*
Enter the letters you see in the box (not case sensitive) and select continue.
You will then be asked to provide the answers to the two security questions you provided at enrollment. If you have not enrolled yet see the Held Desk Article on how to enroll in this service.
Please note in the upper right hand corner of the screen throughout this process there is a timer that is counting down. This session has an expiration timer as a security function.
You will then be prompted to enter your new password. The minimum domain policy requirements are listed to help you ensure you select a safe password that meets the requirements. Enter your password, type in the letters in the box, select "reset password".
Once complete you will see this screen and your password is reset! Congratulations.
If you have locked your self out of your computer due to excessive failed attempts to log in (5 attempts) see the Held Desk Article on "account locked out / unlocked".
Enrollment in Password Recovery Function
To take advantage of the Password Recovery Feature of our network you need to first enroll your account. Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected to the network (i.e. ...
Password Recovery App for Cell Phones and Tablets
The City of Hanahan Password Recovery portal offers users mobile access for password recovery vie cell phone application. The application is available for iOS and Android platforms. Visit the Apple App Store or Google Play Store to download and ...
Unlocking your Network Account / Account Recovery
If you have locked your network account out - initiated after 5 unsuccessful log in attempts - and have already enrolled in the password recovery service it can be unlocked in a few simple steps. Unless you are a mobile device user (cell phone or ...
Rocket Chat Set up and Enrollment
The Rocket Chat application is the utility to access the secure and safe Communications Hub for the City of Hanahan. RocketChat works across platforms from your desktop and laptop to your cellular devices. If you have a City issued computer ...
Email on Personal Cell Phone
The City of Hanahan allows employees to access their email remotely several ways. Perhaps the easiest way to to access your email via webmail at https://outlook.office365.com/owa Email may also be accessed via mail clients that will download the ...