Password Reset / Recovery

Password Reset / Recovery

If you are unable to remember your network password for your City of Hanahan network access you can reset it in a few simple steps. 

Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected to the network (i.e. inside a City Building and usually connected to the network with a network cable). For information on mobile access see the Help Desk Article on how to set that feature up.

Start by navigating to http://passwordrecovery

Once at the site you will select "forgot your password"



You will then enter your user name (i.e. jellwood or test) *hint it's your email address without the @cityofhanahan.com on it*



Enter the letters you see in the box (not case sensitive) and select continue.

You will then be asked to provide the answers to the two security questions you provided at enrollment. If you have not enrolled yet see the Held Desk Article on how to enroll in this service.




Please note in the upper right hand corner of the screen throughout this process there is a timer that is counting down. This session has an expiration timer as a security function. 
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You will then be prompted to enter your new password. The minimum domain policy requirements are listed to help you ensure you select a safe password that meets the requirements. Enter your password, type in the letters in the box, select "reset password".



Once complete you will see this screen and your password is reset! Congratulations. 



If you have locked your self out of your computer due to excessive failed attempts to log in (5 attempts) see the Held Desk Article on "account locked out / unlocked".


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