Rocket Chat Set up and Enrollment
The Rocket Chat application is the utility to access the secure and safe Communications Hub for the City of Hanahan. RocketChat works across platforms from your desktop and laptop to your cellular devices.
If you have a City issued computer RocketChat should already be installed on your machine. If it not; contact the Help Desk to have it installed and then come back to this article. Set up for desktop and cell based applications is identical.
Once you open the application you will be asked to enter the server address you want to connect too.
The Hanahan Communication Hub is located at https://hanahan.us/
. Enter this in the server (exactly as written and select "Connect.
Next you will be prompted to enter your Network user name and password. This is the user name and password you use to log into your computer, email, etc... If you have forgotten this password please see the Help Desk Article on how to reset/restore your password.
Enter in your credentials and select "Log In" *Note the user name is user name only. Not full email address*
And that's it! You are connected and ready to communicate quickly and securely.
Enrollment in Password Recovery Function
To take advantage of the Password Recovery Feature of our network you need to first enroll your account. Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected to the network (i.e. ...
Unlocking your Network Account / Account Recovery
If you have locked your network account out - initiated after 5 unsuccessful log in attempts - and have already enrolled in the password recovery service it can be unlocked in a few simple steps. Unless you are a mobile device user (cell phone or ...
Password Reset / Recovery
If you are unable to remember your network password for your City of Hanahan network access you can reset it in a few simple steps. Unless you are a mobile device user (cell phone or tablet) this recovery must be done on a computer that is connected ...
Email on Personal Cell Phone
The City of Hanahan allows employees to access their email remotely several ways. Perhaps the easiest way to to access your email via webmail at https://outlook.office365.com/owa Email may also be accessed via mail clients that will download the ...
Adding Photo in LawTrak RDWeb
Adding photos in Lawtrak using the Remote Desktop requires one additional step. First step is to place your photos in a folder accessible to the RDWeb session. A "temp photos" foider was established on the City Share Drive for this purpose. (Z:\Temp ...